Cookie Policy

Last Updated: August 5, 2026

1. Introduction

Welcome to Guzman y Gomez's Cookie Policy. This document forms part of our broader Privacy Policy and is designed to provide you with clear, transparent, and comprehensive information about how we use cookies and similar technologies when you visit our website at guzmanuugamez.com.

Guzman y Gomez is committed to being open and honest about how we collect and use data relating to you. This policy applies to all visitors and users of our website, whether you are browsing our menu, placing an online order, or simply exploring our content. We encourage you to read this policy carefully so that you fully understand our practices and can make informed choices about your privacy.

Our use of cookies is governed by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant guidance issued by the Office of the Australian Information Commissioner (OAIC). We also take into account the Spam Act 2003 (Cth) and other applicable Australian federal and state legislation where relevant.

2. What Are Cookies?

Cookies are small text files that are placed on your device — such as your computer, smartphone, or tablet — when you visit a website. They are widely used across the internet to make websites work more efficiently, improve user experience, and provide website operators with valuable information about how their sites are being used.

Cookies are stored either in your browser's memory (session cookies) or on your device's hard drive (persistent cookies). Each cookie contains a unique identifier and may store a range of information, including your preferences, login details, shopping cart contents, and browsing behaviour.

In addition to traditional cookies, we may also use similar technologies such as:

• Web beacons (pixel tags): Tiny invisible images embedded in web pages or emails that help us track whether you have visited certain pages or opened certain emails.
• Local storage objects (LSOs): Similar to cookies but capable of storing larger amounts of data on your device.
• Session storage: Temporary data storage that is cleared when you close your browser tab or window.
• Device fingerprinting: A technique that collects information about your device's configuration to identify it across sessions.

Throughout this Cookie Policy, when we refer to "cookies," we are referring to all of these technologies collectively unless stated otherwise.

3. How Cookies Work

When you first visit guzmanuugamez.com, your browser receives one or more cookies from our web server or from third-party services embedded on our site. Each time you return to our website, your browser sends these cookies back to the server, allowing us to recognise your device and recall your preferences or session information.

Cookies do not typically contain personally identifiable information on their own, but they can be combined with other data we hold about you — for example, information you have provided when creating an account or placing an order — to build a profile of your interests and preferences.

First-party cookies are set directly by Guzman y Gomez via our website. Third-party cookies are set by external parties, such as analytics providers (e.g., Google Analytics) or advertising networks, whose code or services are embedded on our pages.

4. Types of Cookies We Use

We use four broad categories of cookies on guzmanuugamez.com. Below is a detailed explanation of each category and its purpose.

4.1 Strictly Necessary (Essential) Cookies

These cookies are essential for our website to function correctly. Without them, certain features — such as adding items to your cart, logging in to your account, or completing a checkout — would not work. Because these cookies are strictly necessary to deliver our online services, they cannot be disabled in our systems. You may configure your browser to block them, but this will significantly impair your experience on our site.

Essential cookies typically perform functions such as:

• Maintaining your session while you browse and order food online
• Remembering items you have added to your shopping cart
• Enabling secure login and authentication
• Storing your cookie consent preferences
• Preventing fraudulent activity and ensuring website security

4.2 Analytics and Performance Cookies

Analytics cookies allow us to measure and improve the performance of our website by collecting information about how visitors interact with our pages. This data helps us understand which pages are most popular, how users navigate our site, and whether they encounter any errors. All information collected by analytics cookies is aggregated and anonymised — it does not identify individual users.

We use Google Analytics, a web analytics service provided by Google LLC, to collect this data. Google Analytics places cookies on your device to track your browsing behaviour on our site and compiles reports that we use to improve our website and services. Google may also transfer this information to third parties where required by law, or where those third parties process the information on Google's behalf.

For more information about Google Analytics, please visit https://policies.google.com/privacy.

4.3 Functional Cookies

Functional cookies enable our website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have integrated into our site. If you do not allow these cookies, some or all of these services may not function properly.

Functional cookies are used to:

• Remember your language or region preferences
• Remember your preferred restaurant location or delivery address
• Personalise content based on your previous interactions with our site
• Enable embedded maps and location services
• Support live chat and customer support tools

4.4 Advertising and Targeting Cookies

Advertising cookies are used to deliver advertisements that are more relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns. These cookies may be set by our advertising partners, including Google Ads and Meta (Facebook), through our website. They work by uniquely identifying your browser and device and tracking your browsing behaviour across multiple websites. This information may be shared with our advertising partners to deliver targeted ads to you on other websites and platforms.

If you choose to disable advertising cookies, you will still see advertisements, but they will be less tailored to your interests.

5. Specific Cookies We Use

The table below provides detailed information about the specific cookies placed on your device when you visit guzmanuugamez.com. This list may be updated periodically as we add, remove, or modify cookies on our site.

Please note: This cookie list is indicative and subject to change. We update this table periodically to reflect our current cookie usage. For the most current list, please review this policy regularly.

6. How to Manage and Disable Cookies

You have the right to decide whether to accept or reject cookies (other than strictly necessary cookies). There are several ways you can manage your cookie preferences.

6.1 Cookie Consent Banner

When you first visit guzmanuugamez.com, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can update your preferences at any time by visiting the Cookie Settings link in the footer of our website.

6.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can configure your browser to:

• Block all cookies
• Block only third-party cookies
• Alert you when a cookie is being set
• Delete all cookies when you close your browser
• Review and delete individual cookies

Below are links to cookie management instructions for the most popular browsers:

• Google Chrome: https://support.google.com/chrome/answer/95647
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Apple Safari: https://support.apple.com/en-au/guide/safari/sfri11471/mac
• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge
• Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that if you use multiple devices or browsers, you will need to manage your cookie settings on each device and browser separately.

6.3 Opt-Out Tools for Specific Third-Party Services

You can also opt out of specific third-party cookies using the dedicated opt-out tools provided by those services:

7. Impact of Disabling Cookies

While you are free to restrict or block cookies at any time, please be aware that doing so may affect your ability to use certain features and functions of our website. Below is a summary of how disabling each category of cookie may impact your experience on guzmanuugamez.com:

• Essential cookies disabled: Our website may not function properly. You may be unable to add items to your cart, proceed through checkout, log in to your account, or access secure areas of the site.
• Analytics cookies disabled: We will not be able to gather data about how you use our website, which may reduce our ability to improve and optimise our site for users like you. Your browsing experience will not be materially affected.
• Functional cookies disabled: Your preferences (such as your preferred location, language, or delivery address) will not be saved between sessions, meaning you may need to re-enter this information each time you visit.
• Advertising cookies disabled: You will still see advertisements from Guzman y Gomez and our advertising partners, but the ads displayed will be less relevant to your interests. It may also mean you see the same advertisements more frequently.

We strongly recommend allowing at least essential and functional cookies to ensure the best possible experience when ordering food online through our website.

8. Cookies and Children's Privacy

Our website is not intentionally directed at children under the age of 15. We do not knowingly use cookies to collect personal information from children. If you are a parent or guardian and believe that a child under your care has provided personal information through our website, please contact us immediately using the details provided below.

9. International Data Transfers

Some of the third-party services that place cookies on our website (such as Google and Meta) are based outside of Australia and may store and process data collected through cookies in countries including the United States. By using our website and accepting cookies, you acknowledge that your data may be transferred to and processed in these countries. We take reasonable steps to ensure that such transfers are conducted in accordance with our obligations under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, including Principle 8 which governs cross-border disclosure of personal information.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies. Where changes are significant, we may also notify you by displaying a prominent notice on our website or by sending you an email if we hold your contact details.

Your continued use of guzmanuugamez.com following the posting of any changes to this Cookie Policy constitutes your acceptance of those changes.

11. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have certain rights in relation to personal information we hold about you, including information collected through cookies. These rights include:

• The right to access personal information we hold about you
• The right to correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading
• The right to request that we delete your personal information in certain circumstances
• The right to complain about a breach of the Australian Privacy Principles

If you wish to exercise any of these rights, or if you have a complaint about our privacy practices, please contact us using the details below. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us

If you have any questions, concerns, or complaints about this Cookie Policy or our use of cookies and similar technologies, please do not hesitate to contact us. Our team will respond to your enquiry as promptly as possible.

This Cookie Policy was last reviewed and updated on August 5, 2026. Guzman y Gomez is committed to transparency and will continue to review and update this policy in line with evolving legal requirements and best practices in Australia.