Frequently Asked Questions

Guzman y Gomez (also known as GYG) is an Australian-founded Mexican-inspired fast food restaurant chain established in 2006. We serve fresh, flavour-packed food made with quality ingredients every day, including:

• Burritos, tacos and quesadillas
• Nachos and loaded fries
• Burrito bowls and salads
• Kids' meals and sides
• Churros, drinks and seasonal specials

Everything is prepared fresh in-store, so you get the best flavour every time you visit.

Absolutely! At Guzman y Gomez we cater for a wide range of dietary needs. Our menu clearly labels vegetarian and vegan options, and many dishes can be customised to suit your requirements:

• Vegetarian: Bean burritos, cheese quesadillas, veggie bowls and more.
• Vegan: Select items with plant-based proteins and dairy-free sauces.
• Gluten-Free: Choose a bowl instead of a wrap, and ask our team about allergen-safe preparation.

For detailed allergen information, please visit our full menu page or speak with a team member in-store.

We believe in full transparency about what goes into your food. Nutritional information including kilojoules, protein, fat, carbohydrates and allergens is available in the following ways:

• On our online menu page
• Displayed in-store on our menu boards
• Via the GYG app (if applicable in your location)

If you have a specific allergy or medical concern, please let our in-store team know before ordering so we can accommodate your needs safely.

Yes! GYG is a family-friendly restaurant and we have a dedicated kids' menu designed with smaller portions and milder flavours. Our little ones can enjoy:

• Mini burritos and tacos
• Cheese quesadillas
• Kids' nachos
• Sides and kid-friendly drinks

Bring the whole family in — we love feeding people of all ages! Check our menu page for current kids' offerings.

Ordering at GYG is simple and flexible. You can place an order in several ways:

• In-store: Visit our Westfield Sydney location and order directly at the counter.
• Online: Use our Order Now page to submit your order enquiry.
• Delivery apps: Order via UberEats, DoorDash or Menulog where available.
• Phone: Call us at +61 2 9191 0902 to place a group or special order.

For the fastest service, we recommend ordering online or in-store during off-peak hours.

We accept a wide range of payment methods for your convenience:

• Cash (in-store only)
• Visa & Mastercard (credit & debit)
• Contactless / Tap & Go (EFTPOS)
• Apple Pay & Google Pay
• GYG Gift Cards and vouchers

Online orders through third-party delivery platforms are processed securely through those platforms' payment systems.

Order modifications depend on the method used and how quickly you act:

• In-store: Speak directly with a team member before your order is prepared.
• Phone orders: Call us immediately at +61 2 9191 0902.
• Delivery app orders: Contact the delivery platform's support team as soon as possible.

Once an order has been prepared, modifications may not be possible. For our full refund policy, visit our Refund Policy page.

Definitely! GYG is a popular choice for office lunches, team events and group gatherings. For large orders, we recommend:

• Placing your order at least 24–48 hours in advance
• Contacting us at [email protected]
• Calling +61 2 9191 0902 during business hours
• Using our online contact form to submit your requirements

Our team will work with you to ensure your group order is ready on time and exactly as you need it.

Yes, GYG delivers! We partner with leading delivery platforms to bring fresh Mexican food directly to your door. Delivery availability depends on your location and proximity to our restaurant:

• UberEats — Available in select Sydney CBD areas
• DoorDash — Coverage expanding across Sydney
• Menulog — Check the app for your local availability

For the most accurate delivery radius and estimated times, open your preferred delivery app and enter your address. Alternatively, contact us to discuss direct delivery options.

Delivery times vary depending on your distance from our restaurant, current demand and the delivery platform you use. As a general guide:

• Nearby areas (0–2 km): Typically 20–30 minutes
• Mid-range (2–5 km): Typically 30–45 minutes
• Further areas: 45–60 minutes or more

Peak lunch and dinner hours may result in slightly longer wait times. The delivery platform's app will provide a real-time estimated delivery time once you place your order.

We're sorry if something went wrong with your order! Here's what to do:

• If you ordered via a delivery platform (UberEats, DoorDash, Menulog), report the issue directly through their app for the fastest resolution and potential refund.
• For direct orders placed through our website or by phone, contact us at [email protected] or call +61 2 9191 0902.
• Please have your order number and details ready to help us resolve the issue quickly.

Your satisfaction matters to us and we'll do our best to make it right. Review our Refund Policy for full details.

Yes! GYG catering is a great choice for corporate events, office parties, birthdays, weddings and any occasion where you want fresh Mexican food for a crowd. Our catering packages include:

• Burrito and taco bars — guests serve themselves
• Nachos and shared platter options
• Customised menus to suit dietary needs
• Drinks and sides packages

To discuss your catering requirements and get a quote, contact our team or email [email protected] at least 48 hours before your event.

Our catering service is designed to feed groups of all sizes. Typical minimum requirements:

• Small gatherings: Minimum order for 10 people
• Corporate/office catering: Recommended 20+ people for full burrito bar experience
• Large events: We can cater for 100+ guests with advance notice

For smaller groups under 10 people, a standard large group order works best. Get in touch and we'll find the right solution for your event size and budget.

Becoming a GYG franchisee is an exciting business opportunity. We look for passionate, people-focused partners who share our values. To explore a franchise partnership:

• Visit our dedicated Franchise page for full details
• Complete the franchise enquiry form with your background and investment capacity
• Our franchise team will review your application and be in touch within 5–7 business days

GYG franchises offer comprehensive training, brand support and an established supply chain. Typical investment ranges vary by location — learn more here.

Financial requirements for a Guzman y Gomez franchise depend on the location type (food court, drive-thru, freestanding) and the specific site. General considerations include:

• Initial franchise fee: Discussed during the application process
• Total investment: Varies based on fit-out, equipment and location costs
• Working capital: Sufficient funds for the first 6–12 months of operation
• Ongoing royalties: A percentage of gross sales as per franchise agreement

We recommend discussing your specific situation with our franchise team. Submit an enquiry via our Franchise page to start the conversation.